Apr 6, 10:36:15 GMT+0
Monitoring -
Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..
Apr 6, 10:36:15 GMT+0
Investigating -
Affected users are currently unable to access any ihorizon products. Engineers are currently investigating this incident. We'll update the notice board here once we have more information..
Apr 6, 16:41:32 GMT+0
Resolved -
We’ve resolved the issue!.
Feb 24, 16:55:25 GMT+0
Investigating -
We’re currently investigating issues with the platform. Affected users are currently unable to access the platform. Our engineering team is currently responding and we'll post an update as soon as learn more..
Feb 24, 16:59:03 GMT+0
Identified -
Our authentication provider is currently experiencing problems that are affecting users being able to log in. Existing users already logged into the platform are not affected. .
Feb 24, 17:39:14 GMT+0
Monitoring -
Our upstream provider is recovering, we're monitoring results..
Feb 24, 17:55:15 GMT+0
Resolved -
We just resolved the issue!.
Oct 28, 12:00:00 GMT+0
Investigating -
We are currently monitoring an issue causing emails to be processed slower than expected resulting in delivery delays. This is due to an issue with our upstream provider.
.
Oct 28, 13:16:18 GMT+0
Monitoring -
Our upstream provider have identified the issue causing sending delays and have deployed a fix. The queues will be clearing out shortly. Message delays are just around 1 minute now.
.
Oct 28, 14:38:09 GMT+0
Resolved -
The queues are clear and sending is back to normal speeds. Thanks for your patience today..
Sep 19, 08:00:00 GMT+0
Monitoring -
Our upstream service provider is currently experiencing downtime with their EU cluster. Our team are monitoring the situation. Affected users are currently unable to access affected services..
Sep 19, 14:57:32 GMT+0
Resolved -
Our upstream provider has resolved the issue. Services are back to a healthy state. We'll continue monitoring..
May 6, 15:22:17 GMT+0
Identified -
An upstream provider for some of our services is currently experiencing intermittent issues.
Affected users will be unable to access these services and requests may timeout.
Our provider is aware of the issues and is responding to the issue, we'll continue to monitor and update here once the issue has been resolved..
May 6, 15:28:03 GMT+0
Identified -
Our service provider has identified the issue affecting availability and is working to implement a fix..
May 6, 23:25:00 GMT+0
Resolved -
As of 00:25 UTC our partner resolved the issue and stabilised the cluster bringing all our services back to a healthy state..
May 6, 16:38:00 GMT+0
Identified -
The issue affecting Sigma & Iota is still ongoing with our provider as they are experiencing difficulties, we're continuing to monitor the situation closely.
You can follow the incident at our status page: https://status.ihorizon.co.uk.
May 6, 15:08:27 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
May 6, 15:06:33 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
May 6, 15:02:06 GMT+0
Identified -
Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..
May 6, 15:10:52 GMT+0
Resolved -
Iota is now operational! This update was created by an automated monitoring service..
May 6, 15:00:12 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
May 6, 14:55:15 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
May 6, 14:50:01 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
May 6, 14:53:34 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
May 6, 14:49:36 GMT+0
Resolved -
Iota is now operational! This update was created by an automated monitoring service..
May 6, 14:46:58 GMT+0
Identified -
Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 25, 18:56:19 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 25, 19:14:42 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
Apr 23, 03:25:37 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 23, 03:27:50 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
Apr 23, 03:26:38 GMT+0
Resolved -
Iota is now operational! This update was created by an automated monitoring service..
Apr 23, 03:24:06 GMT+0
Identified -
Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 23, 03:19:47 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
Apr 23, 03:17:37 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 23, 03:10:47 GMT+0
Resolved -
Iota is now operational! This update was created by an automated monitoring service..
Apr 23, 03:08:44 GMT+0
Identified -
Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 23, 00:48:27 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 23, 01:30:48 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
Apr 22, 16:04:16 GMT+0
Identified -
Sigma cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 22, 16:06:15 GMT+0
Resolved -
Sigma is now operational! This update was created by an automated monitoring service..
Apr 22, 16:03:49 GMT+0
Identified -
Iota cannot be accessed at the moment. This incident was created by an automated monitoring service..
Apr 22, 16:06:16 GMT+0
Resolved -
Iota is now operational! This update was created by an automated monitoring service..
Feb 10, 23:02:12 GMT+0
Identified -
Launchpad cannot be accessed at the moment. This incident was created by an automated monitoring service..
Feb 10, 23:11:09 GMT+0
Resolved -
Launchpad is now operational! This update was created by an automated monitoring service..
Dec 28, 12:51:59 GMT+0
Resolved -
From the period of **6:12 AM GMT** to **10:53 AM GMT** Sigma experienced internment connection issues affecting the majority of requests to the platform. Affected requests were unable to access Sigma or any related services. Engineers were notified within minutes and automated monitoring software posted updates to our status page regarding the availability of Sigma.
The issue was due to an upstream issue with our infrastructure provider relating to their control plane in their EU region. The issue has now been resolved and we'll be monitoring closely for any future reoccurrences..